Privacy Policy – How maju99 Protects Your Personal Data

1. Introduction

maju99 ("we", "us", "our") operates the online casino and sports betting platform accessible at maju99.co (the "Platform"). We respect the privacy of all individuals who visit, register with, or use our Platform, and we are committed to protecting your personal data in accordance with applicable data protection principles.

This Privacy Policy explains how maju99 collects, uses, stores, shares, and protects personal information relating to you ("Data Subject") when you access or use the Platform. It also describes your rights in relation to your personal data and how you may exercise them.

By registering for an account, accessing, or otherwise using the maju99 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree to the practices described herein, please do not use the Platform.

2. Data Controller

For the purposes of applicable data protection law, maju99 is the data controller in respect of the personal data you provide when using the Platform. This means maju99 determines the purposes for which and the manner in which your personal data is processed.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact our Data Protection team via the contact details provided in Section 14 of this Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a maju99 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are aged 21 or above)
• Malaysian mobile phone number
• Email address
• Residential address
• Username and encrypted password

3.2 Identity Verification Data

To comply with our anti-money laundering obligations and to verify your age and identity, maju99 may collect:

• Copies of government-issued identification documents (e.g., MyKad, passport)
• Proof of address (e.g., utility bills, bank statements not older than three months)
• Source-of-funds documentation where required by applicable law or internal policy

3.3 Financial Data

When you make deposits or request withdrawals, maju99 processes financial data including payment method details (e.g., Touch n Go eWallet account identifiers, FPX bank account numbers, Boost wallet identifiers), transaction amounts, and transaction timestamps. maju99 does not store full payment card numbers on its servers.

3.4 Gaming Activity Data

We collect records of your gaming activity on the maju99 Platform, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used for regulatory compliance, responsible gaming monitoring, and service improvement.

3.5 Technical & Device Data

We automatically collect certain technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, referring URLs, and page interaction data. This data helps us maintain Platform security, prevent fraud, and improve the user experience.

4. How We Collect Your Data

maju99 collects personal data through the following means:

• Directly from you — when you register an account, complete verification, make deposits or withdrawals, contact our support team, or participate in promotions.
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you access and use the Platform.
• From third parties — where permitted by applicable law, we may receive data from identity verification service providers, payment processors, and fraud detection agencies to supplement your account data and fulfil our compliance obligations.

5. How maju99 Uses Your Personal Data

maju99 uses your personal data for the following purposes:

• To create and manage your maju99 account and provide access to Platform services.
• To verify your identity and confirm you meet the eligibility requirements (21+ age restriction).
• To process deposits, withdrawals, and bonus claims in MYR.
• To comply with anti-money laundering, know-your-customer, and other applicable legal and regulatory obligations.
• To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised Platform access.
• To monitor your gaming activity for responsible gaming purposes and to apply any self-exclusion, deposit limit, or loss limit settings you have configured.
• To communicate with you regarding your account, transactions, promotions, and Platform updates — subject to your communication preferences.
• To improve and personalise your experience on the maju99 Platform through analytics and usage data.
• To resolve customer support queries and disputes.

6. Legal Basis for Processing

maju99 processes your personal data on the following legal grounds:

• Contract performance — processing is necessary to provide the Platform services under the maju99 Terms & Conditions.
• Legal obligation — processing is required to comply with anti-money laundering laws, age verification obligations, and other regulatory requirements applicable to the online gaming industry.
• Legitimate interests — processing is necessary for maju99's legitimate interests, including fraud prevention, Platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent — where required by law, we will seek your specific consent before processing your data for marketing communications or non-essential cookies.

7. Disclosure and Sharing of Personal Data

7.1 Service Providers

maju99 may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (Touch n Go, Boost, GrabPay, FPX operators), identity verification providers, cloud hosting providers, customer support software providers, and analytics platforms. All such providers are contractually bound to process your data only for the purposes specified by maju99 and in accordance with applicable data protection standards.

7.2 Legal Authorities

maju99 may disclose your personal data to law enforcement agencies, regulatory bodies, and other competent authorities where required to do so by applicable law or by a valid legal order. This includes disclosures made in connection with anti-money laundering investigations and fraud prevention.

7.3 No Sale of Data

maju99 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. Period.

8. Data Retention

maju99 retains your personal data for as long as your account remains active and for such further period as may be required to comply with applicable legal obligations. In the context of online gaming, regulatory requirements typically mandate that transaction and identity records be retained for a minimum of five (5) years following account closure.

Gaming activity logs and responsible gaming records are retained for the duration of your account and for a period of five years thereafter, to support regulatory compliance and responsible gaming obligations. Where personal data is no longer required for any lawful purpose, maju99 will securely delete or anonymise it.

9. Cookies and Tracking Technologies

maju99 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies — required for the Platform to function correctly, including session management and security.
• Performance cookies — collect anonymised data about how visitors use the Platform to help us improve functionality and user experience.
• Functional cookies — remember your preferences, such as language settings and login status (e.g., "Remember me").
• Analytics cookies — used with tools such as web analytics platforms to understand traffic patterns and Platform performance.

You may control or delete cookies through your browser settings. Disabling essential cookies may affect the functionality of the maju99 Platform. By continuing to use the Platform, you consent to our use of cookies as described above.

10. Data Security

maju99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the maju99 Platform.
• Encrypted storage of passwords — maju99 never stores your password in plain text.
• Segregated storage of player funds, separate from operational accounts.
• Regular security audits and penetration testing conducted by independent third parties.
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need.
• Two-factor authentication options available to all registered maju99 account holders.

11. Your Data Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by maju99:

• Right of access — to request a copy of the personal data maju99 holds about you.
• Right of rectification — to request correction of inaccurate or incomplete personal data.
• Right of erasure — to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
• Right to restriction — to request that maju99 restricts processing of your data in certain circumstances.
• Right to data portability — to receive your personal data in a structured, machine-readable format where technically feasible.
• Right to object — to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact maju99 support via live chat or the email address listed in Section 14. We will respond to all valid requests within a reasonable timeframe and in any event no later than thirty (30) days of receipt.

12. Children's Privacy

The maju99 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If you are a parent or guardian and believe that your child has provided personal data to maju99, please contact us immediately using the contact details in Section 14 and we will take prompt steps to delete the data and close any associated account.

13. Changes to This Privacy Policy

maju99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the nature of our Platform services. When we make material changes, we will notify registered account holders by email or by a prominent notice on the maju99 Platform prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how maju99 protects your data.

14. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by maju99, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the maju99 Platform. Average response time under 5 minutes.
• Email: [email protected]

Our support and data protection team is available 24 hours a day, 7 days a week to assist all maju99 members across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and throughout Malaysia.